Privacy Policy

1. Who we are

Flowza IQ ("we", "us", "our") is an Australian business providing AI automation, outbound calling, and Meta marketing services to local businesses and real estate agencies. Our contact email is raza@flowzaiq.com.

2. Information we collect

We may collect the following types of information when you interact with our website or services:

• Contact details you submit (name, email address, phone number)
• Booking information when you schedule a call via Cal.com
• Basic usage data collected automatically (pages visited, browser type, referring URL)

We do not collect payment information directly — any transactions are handled by third-party processors subject to their own privacy policies.

3. How we use your information

We use your information solely to:

• Respond to enquiries and deliver the services you've requested
• Schedule and manage consultations
• Improve our website and service offering
• Meet legal or regulatory obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-party services

Our website or services may interact with the following third parties, each governed by their own privacy policies:

• Cal.com — booking and scheduling
• Google Fonts — font delivery
• Meta (Facebook/Instagram) — advertising campaigns run on your behalf

5. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. You may request deletion of your data at any time by contacting us.

6. Your rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at raza@flowzaiq.com.

7. Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. Our website uses HTTPS and standard security headers to protect data in transit.

8. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page will always reflect the most recent revision. Continued use of our services after any changes constitutes acceptance of the updated policy.

9. Contact

If you have any questions about this Privacy Policy, please reach out:

• Email: raza@flowzaiq.com
• Phone: 0485 933 711